Unpaid client recovery

They paid the deposit but never paid the balance

Updated July 2026 · Free tool, nothing leaves your browser

The short answer

A paid deposit works in your favour: it shows the client accepted the engagement and its terms, which makes disputing the remaining balance much harder for them. Reference the deposit explicitly in your follow-up, restate the outstanding amount, and ask for payment or one exact date.

The situation this covers

Paste something like this into Varko and it produces the plan below. Every word of that output is generated on your device from the facts in the paragraph.

Client Ashford Media owes $3,000 as the final balance for a video project I delivered. The invoice is 21 days overdue. They paid a 40% deposit at the start, the due date was agreed in writing, and they have gone quiet.

Varko reads$3,000 · Ashford Media · 21 days overdue · video project

The message to send today

Enough time has passed and you have a written anchor to be more direct while staying factual.

Send today · Escalate firmly
Subject: Payment follow-up for video project
Hi Ashford Media,

I'm checking in on payment for video project. The amount still open is $3,000, and it is 21 days past due.

This follows the payment date we agreed to in writing. Please send payment today or reply with the exact payment date so I can close this out on my side.

I would like to resolve this cleanly and close the payment record.

Click or tap the template to select all of it.

Your position in this situation

Limited. Your position is limited, so the safest move is a clean record and a short deadline.

Send the plain reminder today and avoid threats. The goal is to create a clear written trail before deciding what to do next.

If they do not reply

  1. Today Today - send first

    Ask for payment or one exact payment date.

  2. 3 business days later Day 3 - if no clear reply

    Move from reminder to firm deadline.

  3. 7 days after today Day 7 - final written follow-up

    Send the final written follow-up and stop the open-ended thread.

Day 3 - if no clear reply
Subject: Follow-up: $3,000 still open
Hi Ashford Media,

I have not seen payment or a clear payment date for video project.

Amount due: $3,000
Status: 21 days past due

Please send payment or confirm the payment date within 24 hours. Since the work has already been delivered, I want the next step confirmed in writing.
Day 7 - final written follow-up
Subject: Final follow-up: $3,000 unpaid
Hi Ashford Media,

This is my final written follow-up on the unpaid balance for video project.

Amount due: $3,000
Status: 21 days past due

Please send payment or reply with a clear payment date within 48 hours. If I do not hear back, I will stop treating this as an active project thread and organize the record before deciding the next practical step.

This note is meant to keep the facts clear and give us one more chance to resolve it directly.

Questions people ask about this

Does a deposit prove they accepted the price?

It is strong evidence of it. Paying money against a stated price and scope is difficult to reconcile with later claiming no agreement existed.

Can I keep the deposit if they never pay the rest?

Usually you keep it as payment for work already done, but whether it fully settles the matter depends on your terms. State plainly what the deposit covered and what remains outstanding.

Should I ask for a larger deposit next time?

A larger deposit plus final payment before final file handover removes most of the risk in this pattern. Fifty percent up front is common and rarely resisted by clients who intend to pay.

Varko is not a law firm and this is not legal advice. It helps you write clear, factual messages and keep an organised record. For large amounts or a genuine legal dispute, get advice from a qualified professional in your jurisdiction.